Ever considered the importance of good transportation with your clients ? Well it is paramount, and it can be a straightforward process.
Good communications are the key to any good relationship. (You want to preclude any anxiety from the client. They have ordinarily outlaid a lot of money and attempt on their project, and will finally have some level of stress associated with the project. It is your responsibility to keep constant communications with the client. It is leading to tip off the client of all developments, even if there is minuscule or no news to communicate, keep in touch anyway. This will do two things; (a) it will demonstrate your professionalism and reinforce your competency levels, and (b) sell out and ease any unwarranted anxiety or stress from the client. It shows that you have all things under control and that you care about their scheme and their interests.
There are a few ways to retell effectively with the client:
1. Weekly or bi-weekly emails - in the form of a 'progress report' - Although this is very 'formal' - it spells out all the facts for the client in writing.
2. Phone calls informing the client of particularly good news at distinct milestones. This is good reassurance. (or a phone call at least every 2 weeks)
3. Face to Face meetings - (and followed up with formal meeting-minutes). This is also formal, and keeps up a good 'relationship' with the client.
4. Informal meeting over an entertainment venue / or the occasional coffee. Spirited the client to an entertainment venue, for example - taking them out to lunch, a day at the cricket (or other sports event) etc. This action would only occur once every 3 to 6 months or so - and shows your interest in the client and their long term business. (You would not do this action without numerous occurrences of methods 1, 2 and 3 first. You also have to reconsider the 'culture of the client' without offending them.)
5. The best action (in most cases) would be a mixture of methods 1 2 and 3, with method 4 used with meticulous consideration.
The tip is to show due concern and concentration to the client - and display that you are managing their scheme better than their expectation. Your motto should be to excel and not be like everybody else. Use these ideals and you can only but succeed.
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